⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, ... Read More

Full review text opened.

DealerRater - Jun 10, 2026

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership.

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Matt and the entire team were incredibly helpful. Since I purchased my GLC from out of state, Matt handled everything remotely to save me from making multiple trips. All I had to do was sign the paperwork and pick up the car. He also provided a very thorough walkthrough of all the vehicle features and functions. Highly recommend! 😊

Read at DealerRater

Very pleasant car-buying experience! I really appreciated the streamlined pricing structure and purchasing process. Dakota Anzelmo was great to work with, very knowledgeable and helpful! Ziggy (sales manager) was also on top of everything and offered us a very fair trade-in value. Highly recommended!

Read at DealerRater

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's funny, engaging, and somehow manages to make the car-buying process genuinely enjoyable. Instead of feeling like a sales transaction, it feels like getting expert advice from a friend who happens to know everything about Mercedes-Benz. Matt made our entire experience seamless, stress-free, and even entertaining. If every salesperson were like him, people would buy cars for fun. We couldn't be happier with our experience and highly recommend asking for Matthew Colrain if you're shopping at Mercedes-Benz of Barrington. Five stars — and a few extra for the accent.

Read at DealerRater

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an absolute joy to work with, completely devoid of that aggressive, high-pressure energy that usually makes you want to dive out of a showroom window. If you want a fantastic Mercedes and a buying experience that actually lowers your blood pressure, go see Matthew. The man deserves a medal, a raise, and possibly his own sitcom.

Read at DealerRater

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making the right decision. At the same time, his wit and friendly demeanor kept the process fun and relaxed. If you're looking for someone who combines exceptional customer service with integrity and a great personality, I highly recommend asking for Matthew Colrain. Thanks to Matt, purchasing our GLC 300 was a smooth, memorable, and enjoyable experience. Thank you, Matt, for making our Mercedes-Benz purchase such a positive one! 🚗⭐

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Great experience easy to work with Ziggy and Dakota they were very helpful!! Highly recommend!!

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I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond ... Read More

Full review text opened.

DealerRater - Jun 7, 2026

I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond to make you feel valued as a customer. I am so happy with my new CR-V, and I'm really glad I stopped by Motor Werks Honda that day. If you are in the market for a new car, I highly recommend visiting here. You will NOT be disappointed with the people there. Ask for John McCarthy, and you'll be in great hands!

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Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie!

Read at DealerRater

Dakota was great to work with, very personable and client focused. I would recommend him to anyone looking for a new or used vehicle.

Read at DealerRater

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, ... Read More

Full review text opened.

DealerRater - Jun 10, 2026

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership.

Read at DealerRater

Matt and the entire team were incredibly helpful. Since I purchased my GLC from out of state, Matt handled everything remotely to save me from making multiple trips. All I had to do was sign the paperwork and pick up the car. He also provided a very thorough walkthrough of all the vehicle features and functions. Highly recommend! 😊

Read at DealerRater

Very pleasant car-buying experience! I really appreciated the streamlined pricing structure and purchasing process. Dakota Anzelmo was great to work with, very knowledgeable and helpful! Ziggy (sales manager) was also on top of everything and offered us a very fair trade-in value. Highly recommended!

Read at DealerRater

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's funny, engaging, and somehow manages to make the car-buying process genuinely enjoyable. Instead of feeling like a sales transaction, it feels like getting expert advice from a friend who happens to know everything about Mercedes-Benz. Matt made our entire experience seamless, stress-free, and even entertaining. If every salesperson were like him, people would buy cars for fun. We couldn't be happier with our experience and highly recommend asking for Matthew Colrain if you're shopping at Mercedes-Benz of Barrington. Five stars — and a few extra for the accent.

Read at DealerRater

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an absolute joy to work with, completely devoid of that aggressive, high-pressure energy that usually makes you want to dive out of a showroom window. If you want a fantastic Mercedes and a buying experience that actually lowers your blood pressure, go see Matthew. The man deserves a medal, a raise, and possibly his own sitcom.

Read at DealerRater

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making the right decision. At the same time, his wit and friendly demeanor kept the process fun and relaxed. If you're looking for someone who combines exceptional customer service with integrity and a great personality, I highly recommend asking for Matthew Colrain. Thanks to Matt, purchasing our GLC 300 was a smooth, memorable, and enjoyable experience. Thank you, Matt, for making our Mercedes-Benz purchase such a positive one! 🚗⭐

Read at DealerRater

Great experience easy to work with Ziggy and Dakota they were very helpful!! Highly recommend!!

Read at DealerRater

I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond ... Read More

Full review text opened.

DealerRater - Jun 7, 2026

I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond to make you feel valued as a customer. I am so happy with my new CR-V, and I'm really glad I stopped by Motor Werks Honda that day. If you are in the market for a new car, I highly recommend visiting here. You will NOT be disappointed with the people there. Ask for John McCarthy, and you'll be in great hands!

Read at DealerRater

Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie!

Read at DealerRater

Dakota was great to work with, very personable and client focused. I would recommend him to anyone looking for a new or used vehicle.

Read at DealerRater

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, ... Read More

Full review text opened.

DealerRater - Jun 10, 2026

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership.

Read at DealerRater

Matt and the entire team were incredibly helpful. Since I purchased my GLC from out of state, Matt handled everything remotely to save me from making multiple trips. All I had to do was sign the paperwork and pick up the car. He also provided a very thorough walkthrough of all the vehicle features and functions. Highly recommend! 😊

Read at DealerRater

Very pleasant car-buying experience! I really appreciated the streamlined pricing structure and purchasing process. Dakota Anzelmo was great to work with, very knowledgeable and helpful! Ziggy (sales manager) was also on top of everything and offered us a very fair trade-in value. Highly recommended!

Read at DealerRater

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's funny, engaging, and somehow manages to make the car-buying process genuinely enjoyable. Instead of feeling like a sales transaction, it feels like getting expert advice from a friend who happens to know everything about Mercedes-Benz. Matt made our entire experience seamless, stress-free, and even entertaining. If every salesperson were like him, people would buy cars for fun. We couldn't be happier with our experience and highly recommend asking for Matthew Colrain if you're shopping at Mercedes-Benz of Barrington. Five stars — and a few extra for the accent.

Read at DealerRater

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an absolute joy to work with, completely devoid of that aggressive, high-pressure energy that usually makes you want to dive out of a showroom window. If you want a fantastic Mercedes and a buying experience that actually lowers your blood pressure, go see Matthew. The man deserves a medal, a raise, and possibly his own sitcom.

Read at DealerRater

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making ... Read More

Full review text opened.

DealerRater - Jun 9, 2026

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making the right decision. At the same time, his wit and friendly demeanor kept the process fun and relaxed. If you're looking for someone who combines exceptional customer service with integrity and a great personality, I highly recommend asking for Matthew Colrain. Thanks to Matt, purchasing our GLC 300 was a smooth, memorable, and enjoyable experience. Thank you, Matt, for making our Mercedes-Benz purchase such a positive one! 🚗⭐

Read at DealerRater

Great experience easy to work with Ziggy and Dakota they were very helpful!! Highly recommend!!

Read at DealerRater

I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond ... Read More

Full review text opened.

DealerRater - Jun 7, 2026

I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond to make you feel valued as a customer. I am so happy with my new CR-V, and I'm really glad I stopped by Motor Werks Honda that day. If you are in the market for a new car, I highly recommend visiting here. You will NOT be disappointed with the people there. Ask for John McCarthy, and you'll be in great hands!

Read at DealerRater

Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie!

Read at DealerRater

Dakota was great to work with, very personable and client focused. I would recommend him to anyone looking for a new or used vehicle.

Read at DealerRater

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, ... Read More

Full review text opened.

DealerRater - Jun 10, 2026

⭐☆☆☆☆ I traveled from Michigan to Illinois to purchase a luxury vehicle from this dealership, expecting the level of service and professionalism associated with the Mercedes-Benz brand. Unfortunately, what should have been an exciting and memorable experience has turned into a month-long frustration due to poor communication, unresolved issues, and a lack of accountability. Before arriving, I had spent considerable time working with a salesperson and had built a good rapport with him. However, I was never informed that he had left the dealership until I arrived ready to purchase the vehicle. My deal was then handed off to another salesperson, Andrew, who appeared unfamiliar with many of the details and did not seem invested in ensuring a smooth customer experience. One of the biggest issues involved my license plate transfer. Prior to my arrival, I provided my registration and clearly requested that my existing plate be transferred. When I reviewed the paperwork, I discovered that a new plate had been ordered and charged instead. I was assured the issue would be corrected, but more than a month later I still do not have a clear answer regarding the status of my plate transfer or reimbursement for the fee I was incorrectly charged. I also have not received reimbursement for the Uber ride from the airport to the dealership, despite being told that it would be covered. Another disappointment was the lack of communication regarding warranty options. Questions I asked could not be answered without repeated trips back and forth to the finance department, and I later learned there were warranty coverage options available that were never fully explained during the purchase process. Perhaps most disappointing has been the lack of response from management. I contacted the Pre-Owned Sales Manager, Darren, multiple times regarding these issues and was repeatedly told to wait for updates. I also contacted the General Manager by both phone and email more than three weeks ago and have yet to receive any response. While waiting at the dealership, I also noticed other customers being offered refreshments and basic courtesies while I was largely overlooked. Although minor by itself, it added to the overall feeling that my business was not valued. More than a month after my purchase, I am still waiting for answers regarding my plate transfer, reimbursement for expenses, and acknowledgment of the concerns I raised. A luxury vehicle purchase should not end with this level of uncertainty and lack of follow-up. Based on my experience before, during, and especially after the sale, I cannot recommend this dealership.

Read at DealerRater

Matt and the entire team were incredibly helpful. Since I purchased my GLC from out of state, Matt handled everything remotely to save me from making multiple trips. All I had to do was sign the paperwork and pick up the car. He also provided a very thorough walkthrough of all the vehicle features and functions. Highly recommend! 😊

Read at DealerRater

Very pleasant car-buying experience! I really appreciated the streamlined pricing structure and purchasing process. Dakota Anzelmo was great to work with, very knowledgeable and helpful! Ziggy (sales manager) was also on top of everything and offered us a very fair trade-in value. Highly recommended!

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If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's ... Read More

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DealerRater - Jun 9, 2026

If you're looking for a Mercedes and happen to meet Matthew Colrain at Mercedes-Benz of Barrington, consider yourself lucky. Matt is an Aussie, which means every conversation comes with a fantastic accent and the occasional feeling that you're buying a luxury vehicle while starring in your own international adventure. Beyond the accent, Matt is absolutely brilliant. He knows Mercedes-Benz inside and out, answers questions honestly, and never makes you feel pressured. In an industry where transparency can sometimes be hard to find, Matt is refreshingly straightforward and trustworthy. What really sets him apart is his personality. He's funny, engaging, and somehow manages to make the car-buying process genuinely enjoyable. Instead of feeling like a sales transaction, it feels like getting expert advice from a friend who happens to know everything about Mercedes-Benz. Matt made our entire experience seamless, stress-free, and even entertaining. If every salesperson were like him, people would buy cars for fun. We couldn't be happier with our experience and highly recommend asking for Matthew Colrain if you're shopping at Mercedes-Benz of Barrington. Five stars — and a few extra for the accent.

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Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an ... Read More

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DealerRater - Jun 9, 2026

Buying a car is usually about as fun as getting a root canal while doing your taxes, but Matthew Colrain at Mercedes-Benz of Barrington completely broke the system. I went in expecting the usual dealership dance and left wondering if Matthew is secretly a wizard disguised as a luxury car expert.From the second we met, he was incredibly friendly and disarmingly honest. He knows these machines inside and out. Ask him a question about torque or ambient lighting, and he will drop knowledge bombs with the enthusiasm of a kid showing off their favorite comic book.He was an absolute joy to work with, completely devoid of that aggressive, high-pressure energy that usually makes you want to dive out of a showroom window. If you want a fantastic Mercedes and a buying experience that actually lowers your blood pressure, go see Matthew. The man deserves a medal, a raise, and possibly his own sitcom.

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Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making ... Read More

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DealerRater - Jun 9, 2026

Exceptional Experience with Matthew Colrain at Mercedes-Benz I recently purchased a Mercedes-Benz GLC 300 from Mercedes-Benz of Barrington, and we couldn't be happier with the experience. Matthew Colrain was absolutely fantastic throughout the entire process. He was professional, honest, knowledgeable, and refreshingly straightforward. Buying a vehicle can sometimes feel stressful, but Matt's sense of humor and easygoing personality made the experience genuinely enjoyable from start to finish. What stood out most was that he listened to our needs, answered every question honestly, and never made us feel pressured. His transparency and professionalism gave us confidence that we were making the right decision. At the same time, his wit and friendly demeanor kept the process fun and relaxed. If you're looking for someone who combines exceptional customer service with integrity and a great personality, I highly recommend asking for Matthew Colrain. Thanks to Matt, purchasing our GLC 300 was a smooth, memorable, and enjoyable experience. Thank you, Matt, for making our Mercedes-Benz purchase such a positive one! 🚗⭐

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Great experience easy to work with Ziggy and Dakota they were very helpful!! Highly recommend!!

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I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond ... Read More

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DealerRater - Jun 7, 2026

I recently purchased a 2026 Honda CR-V at Motor Werks Honda, and I couldn't be happier with the entire experience! My salesperson, John McCarthy, made the whole process incredibly smooth and stress-free. Absolutely no pressure at all. I visited several dealerships during my search, but John McCarthy stood out with his outstanding attitude, patience, and genuine desire to help rather than make a sale. The atmosphere at Motor Werks Honda is truly welcoming and comfortable, which made a big difference. The General Manager was also wonderful. Very Friendly, approachable, and professional. The entire team there really goes above and beyond to make you feel valued as a customer. I am so happy with my new CR-V, and I'm really glad I stopped by Motor Werks Honda that day. If you are in the market for a new car, I highly recommend visiting here. You will NOT be disappointed with the people there. Ask for John McCarthy, and you'll be in great hands!

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Matt was fantastic, wasn’t even looking to buy a car. Was just driving by and stopped in. So glad I did, leased a stunning CLE 53 AMG. Matt is epic, go buy from the Aussie!

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Dakota was great to work with, very personable and client focused. I would recommend him to anyone looking for a new or used vehicle.

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